Terms of Service
Effective November 6, 2026 · 2026-11-06
Using Shepherd Connect
Shepherd Connect is operated by Shepherd Staff Resources for church ministry administration. You must be an adult authorized to act for your church to purchase a subscription or administer its account. By subscribing or using the service, you agree to these Terms and our Cancellation Policy. Our Privacy Policy explains our data practices.
Subscription and payment
The standard subscription is $20 USD per church per month for up to six ministries, with email included. Applicable taxes, if any, are shown at checkout. Monthly billing renews automatically until canceled. Stripe processes payments. Optional texting requires separate setup, charges, consent, and provider approval; it is not currently enabled. Sandbox checkout is for testing and does not process real payments.
Your church’s responsibilities
Keep account credentials private and assign appropriate staff access. Your church controls the information it enters and must have the authority, notices, and permissions required to collect and use member information, including youth information and faith milestones. Upload only files you may share. Send email only to appropriate, consenting recipients; honor unsubscribe requests. Do not upload purchased lists, unlawful content, malware, or unnecessary sensitive information.
Access, records, and cancellation
Full access continues through the paid period. When paid access ends, check-ins, sending, uploads, and changes pause. Existing records can be viewed and exported for 90 days after the last confirmed paid period ends; then records and downloads are locked until a paid subscription is restored. Signing in or an unsuccessful payment does not extend this window. Billing remains available. No activity is performed or backfilled for unpaid months. Explicit owner-granted complimentary access is a separate exception.
Service limits and ownership
Your church retains its rights to its records and files. You authorize us and our service providers to process them to operate, secure, and support the service. Shepherd Staff Resources retains rights to the software and branding. Availability, email delivery, and attendance alerts can be affected by networks and third-party services; verify important information and maintain appropriate exports. This is not an emergency, medical, or child pickup-security service. We may restrict misuse or access that threatens security and will work to address service problems. Nothing here limits rights or responsibilities that applicable law does not permit us to limit.
Updates and contact
We may update these policies and will communicate material changes before they apply where required. Contact jim@gratefulconsultinggroup.com for account, billing, or policy questions.